At Luxelightings, we stand behind the quality of our craftsmanship. We provide a comprehensive 2-year warranty for our products (please note: light bulbs are excluded from this warranty).

1. How To Claim Your Warranty

If you encounter any issues or have questions regarding your product within the 2-year warranty period, please contact our support team at support@luxelightings.com.

To help us resolve your issue quickly, please include:

  • Clear photos and/or videos demonstrating the problem.

  • Your order number and purchase details.

Our team will review your case and respond with a tailored solution within 12 hours.

2. Warranty Coverage

We are committed to ensuring your lighting functions perfectly. Our coverage includes:

Component Replacements If the issue is caused by faulty parts or accessories, we will ship free replacements to you via express delivery. You can typically expect to receive these parts within 6 to 10 business days.

Electrical Assistance For issues related to the internal electrical circuitry, our technical engineers will provide a diagnosis and solution within 1 to 2 business days.

3. Installation Requirement

To ensure safety and maintain your warranty eligibility, please ensure that all products are installed by a certified professional electrician. Damages resulting from improper installation are not covered.

4. Exclusions From Warranty

The following circumstances are not covered under our 2-year warranty policy:

  • Damage resulting from improper use or negligence.

  • Intentional or accidental man-made damage.

  • Damages caused by natural disasters (fire, flood, etc.).

  • Standard wear and tear of light bulbs.

5. Long-Term Support

Our commitment to you doesn't end after two years. After the warranty period expires, we will continue to provide technical support and guidance. However, please note that any necessary replacement parts and specialized technical labor will be subject to a fee.

6. Get In Touch

If you have any further questions regarding our quality guarantee, please reach out to us:

Address: 502 W 7th St ste 100, Erie Pennsylvania 16502, US
Email: support@luxelightings.com
Phone: +1(503)442-9849
Business Hours: 24/7 (Monday-Sunday)