Welcome to the Luxelightings FAQ page. We have compiled a list of the most common questions to help you shop with confidence. If you don't find the answer you're looking for, please reach out to our 24/7 support team.
Product & Technical Details
Q: Are your lamps compatible with U.S. voltage standards?
A: Yes, all lighting products available on our site are fully compliant with United States voltage standards (110V-120V). If you require a special voltage (e.g., 220V for international use), please contact us before placing your order so we can arrange customization.
Q: Do the lamps come with light bulbs included?
A: Yes, all of our lamps come with the necessary light bulbs included so you can enjoy your new lighting immediately.
Q: Can I adjust the hanging height of my chandelier?
A: Most of our pendants and chandeliers come with adjustable chains or cables. If your space has a particularly high ceiling and you need an extra-long cable, please contact us for a free customization service during the ordering process.
Q: Are the light fixtures dimmable?
A: Yes, our light fixtures are dimmable. Since we provide the bulbs for you, you only need to ensure that you have a compatible dimmer switch installed on your wall to adjust the brightness to your preference.
Shipping & Tracking
Q: How much do I pay for shipping?
A: At Luxelightings, we offer Free Shipping on all orders within the United States. The price you see on the product page is the final price for delivery.
Q: How long will it take to receive my order?
A: Our total delivery time includes:
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Order Processing: 3–5 business days (Quality inspection and secure packaging).
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Shipping Time: 7–14 business days via reliable carriers like DHL, UPS, or FedEx.
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Total Estimated Delivery: Approximately 10–19 business days.
Q: How do I track my package?
A: Once your order is shipped, you will receive an automated email with a tracking number. Please allow 24–48 hours for the carrier’s system to update the tracking information.
Q: My tracking says "Delivered," but I cannot find my package.
A: Please first check with your neighbors or building management. If the package is still missing, contact the local courier. If you need further assistance, email us at support@luxelightings.com, and we will assist you until your order is located.
Damage & Warranty
Q: What should I do if my item arrives broken or damaged?
A: We use professional-grade packaging, but fragile items like glass or crystals can occasionally break. If you receive a damaged product or a bent frame, please contact us within 48 hours with photos of the damage. We will ship replacement parts or a new unit to you free of charge.
Q: Does Luxelightings provide a warranty?
A: Yes, we offer a 2-year warranty on all products (excluding bulbs). This covers any functional defects or manufacturing issues. Within the 2-year period, we will provide free solutions and replacement parts.
Q: Do I need a professional to install my lights?
A: For your safety and to ensure your warranty remains valid, we strongly recommend that all fixtures be installed by a certified professional electrician.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receipt. To qualify for a full refund, the item must be in new and uninstalled condition, packed in its original packaging with all components, and free from any man-made damage.
Q: How do I initiate a return?
A: Please reply to your order confirmation email or contact us at support@luxelightings.com. Our team will provide you with the correct return address. Please do not ship the item back without our prior confirmation.
Q: When will I receive my refund?
A: Once your return is inspected and approved, we will process your refund within 10 business days. The credit will be applied automatically to your original payment method.
Customization & Trade Program
Q: Do you offer customized lighting services?
A: Yes! If you find a design you like but need a different size, color, or style, please contact us. We can provide customized solutions to suit your unique space.
Contact Information
If your question is not answered above, please contact us:
Address: 502 W 7th St ste 100, Erie Pennsylvania 16502, US
Email: support@luxelightings.com
Phone: +1(503)442-9849
Business Hours: 24/7 (Monday-Sunday)