Luxelightings FAQ

  1. Is the voltage of the lamps in the store compliant with the US standard?
    Yes, our product specifications are in accordance with US voltage standards. Please feel free to make your purchase with confidence. If you require a special voltage or product specification, please contact us. We will be happy to assist you promptly.

  2. What should I do if the lamp is broken or the frame is bent?
    All of our lamps and lanterns are adequately packed before delivery to the courier, using materials such as foam, cardboard, and bubble bags to ensure they are tightly secured. While we take every precaution, exceptions can occur during transit, such as glass or crystal breakage or the frame becoming bent. These issues are the responsibility of the courier, not ours. However, we will provide you with a new crystal, glass, or lighting frame free of charge.

  3. What do you do with my information?
    We value your privacy and do not retain any personal information beyond what is necessary for processing orders and billing or shipping information. We do not store your payment information. We use secure payment gateways to process payments, and all payment processes are handled through these secure systems. When creating an order, please ensure your mailing and billing address matches the address provided in your payment method. If there is a discrepancy, we will ship to your mailing address by default.

  4. The package is missing, what should I do?
    If your order shows that it has been delivered to your address, but you have not received your package, please first check with your neighbors to see if they have received it on your behalf. If not, contact the courier to inquire about the package's status. If you still cannot locate your package, please contact us, and we will assist you until the package is found.

  5. What should I do if the product I ordered is out of stock?
    Although our system is advanced and nearly error-free, mistakes can sometimes occur. If this happens with your order, rest assured, we will reach out to you via email to inform you of the restocking timeline. You can choose to receive a refund or wait for the factory to produce the light specifically for you. This process is typically quick, as we will contact several factories simultaneously to check for stock availability.

Contact Information
If the above information does not resolve your issue, please do not hesitate to contact us immediately for prompt assistance.