At Luxelightings, we are committed to providing a seamless shopping experience. We offer Free Shipping on all orders to ensure you receive high-quality lighting without extra costs.

1. Shipping Scope

We currently provide shipping services exclusively within the United States. At this time, we do not offer international shipping to other countries or territories.

2. Estimated Delivery Time

The total time to receive your order consists of two parts: Processing Time and Shipping Time.

Order Processing Time We aim to dispatch your order from our facility within 3 to 5 business days. During this time, we perform quality checks and securely pack your items.

Shipping Time Once dispatched, your order will typically arrive within 7 to 14 business days, depending on your specific location.

Estimated Total Delivery = Processing Time (3-5 days) + Shipping Time (7-14 days).

3. Shipping Methods

To ensure your products arrive safely and in perfect condition, we only use reliable, traceable carriers, including:

• DHL

• UPS

• FedEx
  
  

4. Order Tracking

You will receive an automated shipping confirmation email once your package is on its way. This email will include a unique tracking number.

Please note that tracking numbers typically become active within 24 hours of shipment, though it may take 48 to 72 hours for the carrier to update the status on their website. If you cannot track your package after this period, please contact us, and we will resolve the issue within 48 hours.

5. Taxes and Customs Duties

The price you see at checkout is the final price you pay. All our product prices already include all customs duties and taxes. You will not be charged any additional fees upon delivery.

6. Damage in Transit

While we pack our lighting fixtures with extreme care, breakage can occasionally occur during transit. Please do not worry—we take full responsibility for shipping risks.

If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange and send free replacements to you as quickly as possible.

7. Important Notes

During peak shopping seasons, holidays, or extreme weather events, processing and shipping times may be slightly extended. We appreciate your patience during these periods.

8. Contact Information

If you have any questions regarding your shipment, our team is here to help 24/7:

Address: 502 W 7th St ste 100, Erie Pennsylvania 16502, US
Email: support@luxelightings.com
Phone: +1(503)442-9849
Business Hours: 24/7 (Monday-Sunday)